Returns & Shipping

 

Shipping Policy:

We carefully prepare and ship each order to ensure your coffee arrives fresh and in excellent condition. Orders are processed and shipped promptly after roasting.

Estimated delivery time: [To be filled in]

Once your order has shipped, you will receive a confirmation email with tracking information. Please ensure your shipping details are accurate at checkout, as we are not responsible for delays or delivery issues caused by incorrect addresses.

 

Returns & Refunds Policy:

Due to the perishable nature of coffee, all sales are final, and we do not accept returns.

That said, if your order arrives damaged, defective, or incorrect, we will make it right.

If there is an issue with your order, please contact us within [X] days of delivery at [support@email.com], including your order number and clear photos of the issue. Once reviewed, we will offer a replacement or refund at our discretion.

Refunds are issued only for confirmed issues related to product quality or damage during transit.

 

Important Notes:

- We do not offer refunds for taste preferences or brewing methods.

- We are not responsible for delays caused by carriers once the order has shipped.

- Refund requests submitted outside the stated timeframe may not be eligible.