Returns & Shipping
Shipping Policy
We carefully prepare and ship each order to ensure your coffee arrives fresh and in excellent condition. Orders are processed and shipped promptly - typically shipping within 2–4 business days after reception.
Estimated delivery time: 5–7 business days
Once your order has shipped, you will receive a confirmation email with tracking information. Please ensure your shipping details are accurate at checkout, as we are not responsible for delays or delivery issues caused by incorrect addresses.
Returns & Refunds Policy
Due to the perishable nature of coffee, all sales are final, and we do not accept returns.
That said, if your order arrives damaged, defective, or incorrect, we will make it right — damaged or incorrect orders are eligible for a free replacement by default.
If there is an issue with your order, please contact us within 7 days of delivery at info@deleonharvest.com, including your order number and clear photos of the issue. Once reviewed, we will offer a replacement or refund at our discretion.
If your tracking shows no delivery confirmation more than 5–7 business days past the estimated delivery window, please contact us at info@deleonharvest.com and we will look into it as a lost shipment, offering a replacement or refund once confirmed.
Refunds are issued only for confirmed issues related to product quality or damage during transit.
Important Notes
- We do not offer refunds for taste preferences or brewing methods.
- We are not responsible for delays caused by carriers once the order has shipped.
- Refund requests submitted outside the stated timeframe may not be eligible.